NZ Owned & Operated Since 2001 · Free Shipping Over $99* · $5 off with Sign Up
We aim to dispatch all online orders within 1 business day of receiving cleared payment. Orders placed before 2:00 PM New Zealand time on a business day are generally dispatched the same day or the following business day.
We deliver throughout New Zealand using NZ Post, NZ Couriers, Post Haste and Aramex.
We’ll choose the most suitable courier and service for your location and parcel’s size, weight and contents. All domestic orders include tracking.
| Delivery Area | Orders $99 or Less | Orders Over $99 |
|---|---|---|
| Non-rural addresses | From $8.00 | FREE* |
| Rural addresses | From $12.00 | $4.00* |
Free shipping excludes selected heavy or bulky products, including duvets. Additional charges may apply to these items.
Final shipping charges are shown at checkout.
Small, non-fragile orders up to 2kg are generally sent in a satchel. We select suitable packaging based on the products in your order.
North Island: Target overnight delivery.
South Island — small parcels: Target overnight delivery.
South Island — medium and larger parcels: Usually 3–5 business days via an economy service.
Rural addresses: Please allow an additional 1–2 business days.
Timeframes start from courier collection and are estimates, not guarantees. Courier delays, public holidays and weather may affect delivery.
For urgent South Island delivery, please contact us before ordering. Express delivery may be available at an additional cost.
International orders are generally sent via DHL Express, excluding China and South Korea. South Korean orders are sent via Korea Post.
Please allow 5–14 business days after dispatch, depending on the destination and customs clearance. All international orders include tracking.
Before ordering, please check your country’s import requirements, including any product restrictions or quantity limits. Any applicable duties or taxes are payable by the recipient. Customs checks may occasionally delay delivery or prevent a shipment from being accepted.
Every package is covered for loss or damage up to NZD $249.99.
If anything arrives damaged, please keep the items and original packaging, take photos of the damage and courier label, and contact 365Health as soon as possible. We’ll help you with the next steps.
Once dispatched, you'll receive a confirmation email with your tracking number and a link to track your parcel.
Waiting longer than expected for your order? Please get in touch—we’ll be happy to check with our courier partners and help.
