NZ Owned & Operated Since 2001 · Free Shipping Over $99* · $5 off with Sign Up
We aim to dispatch all online orders within 1 business day of receiving cleared payment. Orders placed before 2:00 PM NZT on a business day are generally dispatched the same day or the following business day. Delivery time begins once the order has been dispatched.
We use NZ Post, NZ Couriers and Post Haste for domestic deliveries. The best option is chosen automatically based on the size and weight of your order.
| Service | Details |
|---|---|
| TrackPak | Overnight service for urban NZ addresses. Some large items may not qualify due to size. |
| Box Shipping | Better protection for fragile items. Typically takes 3–5 business days. |
| NZ Couriers | Used for certain items better suited to business-address delivery. |
All domestic orders include tracking.
Free shipping on orders over $99. Heavy, oversized, or excluded items may incur an additional shipping charge. The final shipping cost will be displayed at checkout.
International orders, excluding orders to China and South Korea, are generally shipped via DHL Express.
Orders to South Korea are shipped via Korea Post.
International delivery generally takes 7–14 business days after dispatch, depending on the destination, customs clearance, and local delivery conditions. Tracked or untracked shipping options may be available at checkout, depending on the destination and service selected.
Customers are responsible for checking their country’s import and customs requirements before ordering, including any restrictions or quantity limits.
365Health is not responsible for customs delays, rejected shipments, import duties, taxes, or other charges imposed by the destination country.
Every package is covered for loss or damage up to NZD $249.99.
Note: Damage to fragile items shipped in a compostable bag (instead of a protective box) is not covered — we recommend choosing Box Shipping for fragile products.
Once dispatched, you'll receive a confirmation email with your tracking number and a link to track your parcel. For more detail on how to read your tracking number, see our Tracking Information page.
If your order seems delayed beyond the expected timeframe, please contact us and we'll help investigate with our courier partners.
