Q: Do you have any physical shops?
A: Yes, we have three actively operating shops in Auckland. For more information, please contact the respective stores directly using the details provided in our store information.
Q: Are your products 100% genuine?
A: We guarantee that all of our products are 100% genuine as we source them directly from authentic suppliers.
Q: Do you also ship to overseas addresses?
A: Yes, we offer shipping to overseas addresses using NZ Post. We provide both tracked and untracked services, with delivery times ranging from 7 to 14 working days, depending on the destination. Please note that certain products may not be eligible for international shipping, and it is your responsibility to adhere to the customs regulations of your country. If you have any questions regarding regulations and requirements, please consult your local authority or contact us via our form.
Q: Do you sell prescription drugs?
A: No, we are not a pharmacy. We only sell natural supplements.
Q: The prices are too low. Are they genuine? Do they have a sufficient shelf life?
A: Our mission is to offer competitive prices to our customers. Rest assured, all our products are 100% genuine. We have a fast inventory turnover, so the majority of our products have a shelf life of 12 to 24 months. We thoroughly check the expiry dates of items before packing your order to ensure you receive a fresh batch. However, some products may have a shorter shelf life, and if that's the case, we will mention it at the top of the product description page.
Q: Which payment methods do you accept?
A: Currently, we accept payments via internet banking, credit cards (Visa, Mastercard, Amex), and Paypal. If you encounter any issues with our payment methods, please contact us through our form.
Q: I have already paid. Can I still request a refund/exchange?
A: Yes, we are happy to assist you with a refund or exchange. Please contact us as soon as possible, and we will arrange it for you. You can find more information about our refund/exchange policy on our website.
Q: Do you offer a Click & Collect option?
A: Yes, we provide a free Click & Collect option at our Auckland branches. Simply select the C&C option at the checkout and choose your preferred branch in Auckland. You can find our store information on our website.
Q: I have selected the Click & Collect option. When can I pick up my order?
A: Normally, it takes us one working day to prepare your order. However, please note that the availability of stock may affect this timeframe. We recommend picking up your order after receiving a confirmation email from us.
Q: I believe my shipment is being delayed. What should I do?
A: It is normal for deliveries to take the full estimated timeframe. However, if you haven't received your order within the expected timeframe, we recommend contacting the courier company directly (Courier Post or Aramex) as they have more detailed information regarding your shipment. You can request your shipment information by providing the tracking number. In case of international orders, you can also reach out to our team, and we will be happy to investigate the delay with our partners and provide you with the next steps.
Q: Can I track my order within New Zealand?
A: Yes, any order within New Zealand is shipped using a tracked service. We will notify you once your order has been sent, along with the tracking link.
Q: Can I track my international order?
A: If you have selected a tracked service for your international order, we will provide you with a tracking link once the order has been dispatched. However, if you have chosen an untracked service