NZ's leading health product retail store.      Where well-being begins.
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FAQs

Do you send products to an overseas address?

Unfortunately, we do not send products to an overseas address. However, if you really wish to try a product, and want it to be sent to an overseas address, we can do this by going an extra step and by using the international postage service at a local post office. Please note the delivery fee will be charged as calculated by the post office. Please contact us directly to fulfill this request.


Do you stock pharmaceutical products?

No, we are not a pharmacy but we are a natural health supplement stockist. Unfortunately we will not be able to handle prescription requests.

How come the prices are so low compared with other online prices?

The real question is "why pay more than you have to?"
We receive excellent prices from the suppliers and we are willing to share this advantage with our customers. 

I've paid for my item but haven't received it yet. What can I do?

Our courier service provider has an expected delivery time of up to 3 working days for NZ addresses. This may take a little longer for rural areas. However, if you feel that there is something wrong please contact us and we will try to resolve the issue as soon as possible.

After making the payment, my mind suddenly changed and I no longer want the item. Can I get a full refund?

It is perfectly normal for someone to completely change their mind about something. Even if you've just found a better price elsewhere, 365Health will happily accept returns if you are unhappy with your purchase. Please check the returns page for the returns guideline.