Do you have any physical shops?
Yes, we have 3 actively operating shops in Auckland. For more information, please contact the store directly via the details at our store information.
Are your products 100% genuine?
We 100% guarantee that all of our products are genuine as we only purchase directly from genuine suppliers.
Do you also ship to an overseas address?
Yes, we send products to an overseas address using NZ Post. Normally, there are 2 types of services; tracked service and untracked service. Both services will take around 7 - 14 working days depending where you are. Some of the products are not able to ship overseas and you have to be responsible to follow your customs regulations as they vary from country to country. Please ask your local authority if you are not sure about in regards to regulations and requirements.
You can find out more information regarding international shipping costs here or simply drop us a line via our form.
Do you sell prescription drugs?
No, we are not a pharmacy. We only sell natural supplements.
The prices are too low. Are they genuine? Do they have enough shelf life?
Offering a good price to our customers is our mission. Yes, the products are 100% genuine. As we have a fast inventory turnover, normally the products should have 12 - 24 months of shelf life. Additionally, we always check the expiry date of items before packing your order to ensure our customers receive a fresh batch. However, some products could have a shorter shelf life. In the case, we will mention on the top of the product description page.
Which payment methods do you accept?
We currently accept the payments via internet banking, credit cards (Visa, Mastercard, Amex) and Paypal. If you have problems with our payment methods, please contact us via our form.
I have paid already. Can I still refund/exchange?
Yes, we are happy to help you with the refund/exchange. Please contact us as soon as you can so we can arrange this for you. Find more out our refund/exchange policy here.
Do you have a Click&Collect option?
Yes, we offer a free Click&Collect option at our Auckland branches. Simply, select the C&C option at the checkout and select your preferred branch in Auckland. You can find out our store information here.
I have selected Click&Collect option. When can I pick up?
Normally, it takes us 1 working day to ready your order. However, it depends on stock availability. Hence, we recommend our customers to pick up your order after receiving a confirmation email.
I think my shipment is getting delayed. What should I do?
It is normal to take a full delivery time frame. However, if you don't receive your order within the time frame, we recommend our customers to contact the courier company (Courier Post or Aramex) directly as more information is available on the source. You can simply request your shipment information by providing tracking number. This apply to international order as well. However, you can still talk to us about the delay as our team will also happy to investigate with our partners and advise you the next step.
Can I track my order? (New Zealand)
Any order within New Zealand is a tracked service. We will notify you when it has been sent with the tracking link.
Can I track my order? (International)
If you have selected a tracked service, we will notify you when it has been sent with the tracking link. However, if you have selected an untracked service, we cannot further investigate the location of your order after we dispatch them.
I forgot to change my delivery address. What do I do?
Please let us know as soon as possible. If your order is still with us, then it's simple. We will update the new address for you. However, you would have to redirect yourself on Courier Post website if your order is already on your way. Please go to the Courier Post and enter your tracking number to redirect your order. If you need any assistance, please contact us.