Frequently Asked Questions

365 Health has been serving New Zealand customers since 2001 — over two decades of trusted health retail. We started as a small section within a grocery store and have grown into a dedicated health supplement specialist with three Auckland branches and a full e-commerce store.

Yes, 365 Health has three Auckland stores: our City Branch at 239 Queen Street in the Auckland CBD, our Albany Branch at 2 Tawa Drive in H Mart Albany, and our Bishop Branch at Unit 1/2 Bishop Dunn Place in Flatbush. All stores stock our full range of supplements and NZ health products.

Yes. Our Albany Branch (H Mart, Albany) has staff with Korean and Japanese language capabilities, making it a welcoming destination for our Korean and Japanese-speaking customers. Our team across all branches is happy to help you find the right products for your health needs.

Our prices are low because of how we operate, not because of product quality. We source directly from manufacturers, maintain fast inventory turnover, and pass those savings on to our customers. Every product we sell has the same authenticity and shelf life as you would find at full retail price elsewhere — often from the same supplier.

Our products typically carry 12 to 24 months of remaining shelf life at the time of purchase. We check expiry dates before packing every order, so you can be confident the product you receive has ample life remaining. If you have concerns about a specific product's shelf life, contact us before purchasing.

No. 365 Health is not a pharmacy and does not sell prescription drugs or controlled substances. We sell natural health supplements, vitamins, minerals, and NZ-made health products only.

We source directly from authorised New Zealand manufacturers and distributors, including leading NZ brands such as Comvita, Good Health, NutraLife, Sanderson, and many others. For NZ-exclusive products like Manuka Honey and Green Lipped Mussel, we work with suppliers who hold relevant quality certifications such as UMF certification for Manuka Honey.

Before every order is packed, our team checks product authenticity, expiry dates, and packaging integrity. We store all stock in appropriate conditions to maintain product efficacy. If a product does not meet our standards, it does not get shipped.

No. The price you see at checkout is what you pay, plus any applicable shipping costs which are clearly shown before you confirm your order. We do not add handling fees, processing fees, or hidden surcharges.

We regularly run promotions and bundle deals on our website and in-store. While we do not have a formal bulk pricing tier, our everyday prices are already among the most competitive in New Zealand. Check our website or visit a store for current offers.

We do not operate a formal price-match programme because our prices are already set to be the most competitive we can offer. If you find a significantly lower price for an identical, genuine product, we encourage you to contact us — we will do our best to help.

Yes. 365 Health stocks a range of UMF-certified (Unique Mānuka Factor) Manuka Honey from trusted NZ brands including Comvita and Manuka Health. UMF certification is the gold standard for verifying the authenticity and potency of Manuka Honey. Look for the UMF trademark on the label, which guarantees independent testing by the UMF Honey Association.

Green Lipped Mussel (Perna canaliculus) is a shellfish native to the coastal waters of New Zealand. It is rich in omega-3 fatty acids, glycosaminoglycans, and other compounds that support joint health and reduce inflammation. New Zealand's clean, cold ocean waters produce Green Lipped Mussels with a higher concentration of active compounds than mussels sourced elsewhere. NZ Green Lipped Mussel supplements are regarded globally as the premium source for joint health support.

365 Health stocks a wide range of products unique to New Zealand, including: Deer Velvet (antler extract used in joint and energy support), Colostrum (bovine first milk, rich in immunoglobulins), Propolis (resin collected by NZ bees with antimicrobial properties), Royal Jelly, Lanolin skincare, and New Zealand Honey varieties. These products can be difficult to find in genuine form outside of NZ — we ship them worldwide.

Propolis is a resin-like substance collected by bees from plant buds and tree bark, used to seal and protect the hive. New Zealand Propolis is considered among the most bioactive in the world due to NZ's diverse native flora. It is commonly taken to support immune function, oral health, and as a natural antimicrobial. 365 Health stocks NZ Propolis in capsule, liquid, and lozenge form from certified NZ producers.

Yes. The NZ producers we work with — including honey and marine supplement suppliers — operate under New Zealand's strict environmental and agricultural regulations, which are among the most rigorous in the world. Many of our Manuka Honey and Green Lipped Mussel suppliers hold sustainability certifications. New Zealand's clean environment is itself a natural quality guarantee.

International orders typically take 7 to 14 working days via NZ Post standard international service. Delivery times vary by destination and customs processing times. Expedited options may be available at checkout depending on your country.

Yes. All domestic NZ orders are shipped using a tracked courier service. You will receive a tracking number by email once your order is dispatched, allowing you to follow your parcel in real time.

If you select a tracked international shipping option at checkout, a tracking link will be emailed to you once your order is dispatched. Untracked international options are available at a lower cost but cannot be traced once they leave New Zealand.

For NZ orders, contact Courier Post or Aramex directly using the tracking number in your dispatch email — they can provide the most up-to-date location and estimated delivery information. For international orders, contact NZ Post International or the receiving country's postal service with your tracking number. If you are unable to resolve the issue, contact us and we will assist.

We ship to most countries worldwide. At checkout, enter your delivery address and available shipping options will be displayed. If your country is not listed or you have questions about import restrictions for specific products (such as honey or animal-derived supplements), contact us before placing your order.

City Branch (Queen St): Monday–Saturday 10:00am–5:30pm, Sunday closed.

Albany Branch (H Mart): Monday–Saturday 10:00am–5:30pm, Sunday 12:00pm–5:00pm.

Bishop Branch (Flatbush): Monday–Saturday 9:00am–5:00pm, Sunday 1:00pm–5:00pm.

All branches are closed on public holidays.

Yes. Click & Collect is available free of charge at all three Auckland branches. Select "Click & Collect" at checkout and choose your preferred branch. You will receive a notification when your order is ready.

Most Click & Collect orders are ready for pickup within one working day. Preparation may take longer if a product is subject to stock availability. You will be notified by email or phone once your order is ready — please wait for this notification before visiting the store.

Online, we accept internet banking, credit cards (Visa, Mastercard, and American Express), and PayPal. In-store at all three Auckland branches, we accept EFTPOS card payments and cash.

Yes. Call your nearest branch directly: City Branch +64 9 365-1888, Albany Branch +64 9 415-0049, Bishop Branch +64 9 273-5114.

Contact us via email or phone with your order number and the reason for your request. We will process your refund promptly once the return is received and inspected.

If your order arrives damaged or you received the wrong item, contact us immediately with a photo of the item and your order number. We will arrange a replacement or full refund.