* NOTICE FROM NZ POST dated 20/08/2020

Our goal with the online order is to process and dispatch within 1 day. We dispatch your order once the payment clears. If you place an order before 15:00 NZT, your parcel will be likely to be dispatched on a same day. Once your order is on the way, we email you tracking information of your parcel.

1. New Zealand

Courier Post

• All services include signature required for extra security and Track & Trace.
• Trackpak* offers overnight service across any NZ addresses.
• A box package (parcel) normally takes 3-5 working days in general.

 * Some items can not be shipped with TrackPak due to its size.

Aramex

• We will ship using Aramex if your item(s) has to be sent in a box package or if you specifically ask us to do so. 

2. Australia

* Currency : NZD

* Currency : NZD

3. South Korea

• 365헬스는 일부상품을 제외한 모든 상품의 한국 배송이 가능합니다. 매주 월요일과 목요일 상품을 발송해드리고 있으며, 일반적인 배송기간은 최소 7일에서 최대 10일 정도 소요됩니다.

• 한국으로 배송시 통관을 위해서는 개인고유통관부호 또는 주민등록번호가 필요합니다. 결제시 Note란에 적어주셔야 발송이 가능합니다.

• 한국으로 한번에 배송될 수 있는 건강식품의 갯수는 6개입니다. 초과로 주문하실 경우 2박스/3박스 표기된 배송비를 선택해 주시기 바랍니다.

• 초유 제품은 한국으로 배송시 검역비 $2가 추가됩니다. 초유 제품을 포함하여 주문하시는 경우엔 상품란에 'Colostrum International Delivery' 상품을 주문건당 1개 포함해 주셔야 배송이 가능합니다.

* Currency : NZD

4. China

We offer delivery service to China using FTD (traceable). Please read the following instructions for customs restrictions and rules as you are responsible to follow the customs and tax regulations. 

• You must provide a shipping address in Chinese. 
• FTD offers compensation cover for loss or damage of up to NZD 249.99 for each package sent. 
• The total quantity allowed in one box is 10 items maximum, while only 8 items are allowed with one category. If you purchase more than 10 items*, we will send your order with multiple boxes to avoid taxes and restrictions. Those boxes will be dispatched every alternate day. 
• Restrictions and prohibited items are listed below: 

* Please choose multiple box option at the check out process if you order more than 10 items.

FTD Price Chart (Track&Trace Service)

 * Currency: NZD

5. Hong Kong

We offer a delivery service to Hong Kong using NZ Post and Aramex. Please be noted that we do not guarantee the quantity limited and restricted items to ship to Hong Kong. You need to check out the Hong Kong custom policy before place an order.

6. Qatar

We offer a delivery service to Qatar using Aramex only. NZ Post does not ship to Qatar due to their situation at the moment.

7. Other Countries

We offer a delivery service to other countries which aren't listed above using NZ Post (Tracked and Non-tracked) or Aramex (Tracked) to some countries depending on the zone. Please find the options at the check out process.

Due to new regulation from MPI, some honey products cannot be sent to some of the countries. Shipping availability will be updated in product descriptions.

Product Policy

We send the product that the expiry date is 6 month left at least. If a description does not notice the expiry date, the product expiry date is long enough for a common dose period. If the product expires within 6month and could not have noticed in the description, We will notify you an expiry date through message.

This excludes clearance promotion.

Return and Exchange

Returns and Exchanges are happily accepted by 365Health. Customers will be eligible for a exchange or a refund as long as the product is returned with selling condition to us within 14 days of receipt.

Please email online@365health.co.nz or call (+64)9-273-5114 to know of the situation in advance before sending back the product.

All returns need to be made to:

365Health Returns

1/2 Bishop Dunn Place
Flatbush
Auckland 2013
Please send the product to us at its best condition with the receipt, along with the reason for exchange.

Return of faulty or incorrect products

365Health promises to provide products at its finest condition, and in certain circumstances where this has not been achieved we will accept full responsibility and happily accept exchange requests. 

You may return any faulty item within 14 days of receipt of your order (as recorded by the courier) for an exchange for another product or a full refund. Once we have received the item, we will assess the item and then arrange a refund.
If it is clear that the fault was on our side, we will make a full refund including the shipping fee and send you the correct item. Please allow up to 5-10 working days for this.

All return shipping costs are to be paid by the customer.

Return of unwanted products

Yes, we also provide refund for unwanted items. If you no longer need the item or simply just changed your mind, all you have to do is return it to us within 14 days of receipt and we will aim to have the money in your account within 5 working days.

All return shipping costs are to be paid by the customer.