Returns and Exchanges
Don't need the product that you just received anymore or you would like to exchange to something else? Don't worry, we got you here. We are happy to accept refunds and exchanges for any reasons!
Customers have rights for a full refund or an exchange as long as they request them within 14 days of purchase and haven't opened the products; back to us at re-saleable condition (unopened and undamaged).
We will pay return delivery if you have to return item(s) caused by our mistake. However, for 'change of mind' returns, all shipping costs are paid by the customer.
Once we receive the return, we will check the items to see if they are re-saleable condition (unopened and undamaged). We will then process your exchange or refund within 5-10 working days.
Please include a packing list when returning item(s) so we know this is from you. Also, don't forget to wrap the item(s) well to ensure they don't get damaged on the way back to us!
For further assistance, please contact us and we will assist you with your situation.
Please return the items to:
1/ 2 Bishop Dunn Place